Home > FAQs
 Why is ServicePoint better than my old way?

ServicePoint is the electronic way to do service contracts. You’ll save time and money – and you’ll also promote your company as a “green” business, further emphasizing your commitment to conservation. Your customers can log in, enroll in real time, and ServicePoint automatically generates, sends and stores the contracts for you – no printing, no mailing, and no follow-up. Plus, you can integrate ServicePoint with other value-added programs, for complete online convenience.

 Do I need a new website to use ServicePoint?

Absolutely not! ServicePoint integrates directly to your website through a custom page or iFrame, including a customized account management portal. If you don’t have a website or are looking to improve your existing site, PriMedia can help.

 Can I offer different contract types?

Yes. ServicePoint can accommodate multiple contract types; for various equipment (heating, cooling, plumbing, electrical and more) as well as various levels of coverage. ServicePoint can also accommodate tiered pricing structures and special offers and discounts.

 Will ServicePoint work with my enterprise software?

As long as your software can export data, we can integrate it with ServicePoint.

 How will I transmit my data to ServicePoint?

You can send the data by secure FTP. The entire process is protected from start to finish. We are set up with multiple redundancies in our operations and file storage systems.

 Who controls access to my data?

The company administrator will grant and limit access to your employees as needed, based on their responsibilities.